Privacy policy

Last updated September 2, 2026

Laviano AI Solutions (“Laviano AI,” “we,” “us”) provides AI receptionist and website services. This policy explains what we collect and how we use it.

Who this covers

Business customers who buy our service, and callers who reach a Laviano AI receptionist on a customer’s phone line.

Information we collect

• Contact details you give us (name, email, business name) when you book a consult or email support@lavianoai.com.
• Call audio, transcripts, and booking details for lines that use our AI receptionist — so the receptionist can answer, book, and so you can review what happened.
• Calendar and CRM data you connect (for example Google Calendar or Jobber) solely to book and log calls.
• Basic site analytics (pages viewed, device type) if enabled on lavianoai.com.

How we use it

• To provide, train for your business, and improve the receptionist you hired.
• To book appointments and send confirmations you authorized.
• To support you and respond to sales or service requests.
• We do not sell personal information. We do not train third-party foundation models on your calls.

Retention and security

Calls are encrypted in transit and at rest. You own your call data. You may request deletion of recordings and transcripts for your account by emailing support. We keep business records as required by law.

Sharing

We use subprocessors needed to run voice, hosting, calendars, and booking (for example telephony and calendar providers). We share caller information with the business whose line was called, because that business is the receptionist’s customer. We disclose information if required by law.

Your choices

Email support@lavianoai.com to access, correct, or delete your customer account data, or to ask us to stop marketing email. Callers should contact the business they called for questions about a specific conversation.

Contact

Laviano AI Solutions
Email: support@lavianoai.com
Booking: https://cal.com/lavianoai/discovery-call